Complaint
Posted 8/11/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 08/11/14
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FORT LAUDERDALE, FL
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Complaint
Posted 2/10/2014
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 02/10/14
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Worst online buying experience!
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On 12/10/2013 I purchased 2 blenny 1 goby, but nothing arrived. On 1/06/14, after never hearing from aquacon and never getting return emails, I called them asking for a refund of $113.69. I was told by "Derrik" at Aquacon, that I would s... Read More »
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Complaint
Posted 12/31/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 12/31/13
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Sent damaged tank, promised new one - NEVER CAME
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Ordered fish tank (Nano Cube) and stand from Aquacon website. After opening tank on 10/27/2013 discovered tank was broken. Stand had not arrived. I called Aquacon the following day and spoke to Debbie their customer service representative. While I... Read More »
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Complaint
Posted 11/9/2013
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/09/13
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Complaint
Posted 11/6/2013
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1 Review
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0 Question
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1 Profile View
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0 Answer
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Trustlinker since 11/06/13
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Sold item they did not have in stock - still no credit issued
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I placed an order for an Arctica 1/10hp chiller on 4/23/2013. I followed up on 4/25 for a tracking number because I needed this chiller as we are headed into some hot days. They said they have not shipped it yet because they were waiting on the sh... Read More »
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Business's response - by Ron R.on 5/14/2013
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The customer's refund was processed in refund. The refund was processed one day late since our billing department manager was out of the office with a family emergency. The customer was sent an apology email explaining the situation. We apologize... Read More »
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Review
Posted 4/18/2013
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1 Review
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0 Question
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60 Profile Views
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0 Answer
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Trustlinker since 04/18/13
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Very happy with service. Order sent to Upstate NY
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I read all these reviews and was initially nervous because I had already placed my order with this company. But EVERYTHING turned out perfect! I received all the items I paid for in less then 5 days and when it arrived everything was very well pac... Read More »
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DO NOT BUY FROM AQUACON!
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We placed and order for several items. Half the order did not arrive and they refused to sent it once it was back in stock! We paid $50 for shipping for almost nothing. Read More »
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Business's response - by Ron R.on 1/15/2013
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It is well known in the aquatic community that it is much more difficult to obtain just about anything during the holiday season, the period in which this order was placed. In this instance, a couple of items were not in stock and not expected to... Read More »
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Do Not Buy From This Company!
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I purchased $185.00 worth of corals from them. Had to wait over a month because they said they were waiting on a feather star that they did not have. Finally received my order and boy was I disappointed. Nothing was as it was on their web site. Th... Read More »
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Business's response - by Ron R.on 12/26/2012
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The customer placed the order on 11/05/12 and the order was shipped out on 11/28/12 the cause of the delay was due to the Feather Star-fish. We asked the customer if she would like to wait for the starfish or to substitute the item, the customer w... Read More »
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Review
Posted 12/6/2012
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1 Review
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0 Question
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135 Profile Views
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0 Answer
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Trustlinker since 12/06/12
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Loving the company so far
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I don't really know what all the complaints are with aquatic connection. I just received my livestock and everything came expected and very well packaged for being in a box and styrofoam. I only received one sea cucumber DOA with no complaints sin... Read More »
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Complaint
Posted 12/4/2012
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1 Review
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0 Question
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152 Profile Views
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0 Answer
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Trustlinker since 12/04/12
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Same experience as Alan T.
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I was told that the order didn't ship because they didn't have something in stock. I then said that I would take some peppermint shrimp instead after waiting 1 month for the shipment.
I waited and still nothing came. After 2 months, I requested a... Read More »
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Complaint
Posted 11/26/2012
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1 Review
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0 Question
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127 Profile Views
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0 Answer
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Trustlinker since 11/26/12
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Watch out for this company!!
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I placed and order the first week of October 2012 and my Visa card was charged that day for almost $400. I patiently waited 2 weeks and having received nothing from them in communications or shipment, I emailed to cancel the order. They had not sh... Read More »
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THIS COMPANY SUCKS
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I ordered some nudibranch(Berghia) and a mushroom rock and some plants for my Saltwater Aquarium. When they arrived, almost four weeks later, the nudibranch they sent me are no way berghia's they don't even resemble berghia. To top it off I ordere... Read More »
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Business's response - by Ron R.on 9/20/2012
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We acclimate all of our items for a minimum of 14 days before the items are releases to fit. Three of the items the customer ordered (2 Bergia Nudibranch's & 1 Purple and Yellow Nudibranch) are delicate items and do not make our acclimation proces... Read More »
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Review
Posted 9/4/2012
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1 Review
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0 Question
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147 Profile Views
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0 Answer
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Trustlinker since 09/04/12
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Aquatic Connection
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Wish they could answer emails faster is all. When Ron did email me though he was very informative and I truly felt he cares. Did not charge me for anything he did not ship. Have a fish on back order. Also stated I would not be charged again for sh... Read More »
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Wish I read these reviews
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I sent in an order before 11am this wed for 2 tree sponges and 3 bangai cardinal fish. Received an automated email stating I would receive notification upon shipment. No contact thus far. The do not answer the phone after 4 phone calls and 2 messa... Read More »
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Business's response - by Ron R.on 8/10/2012
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The customer placed the order on Wednesday (08/08/12) our billing process takes 24 hours before the order is sent to our warehouse to be filled. The warehouse did not receive your order until Thursday (08/09/12). Per our terms and conditions that... Read More »
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Review
Posted 7/31/2012
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1 Review
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0 Question
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182 Profile Views
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0 Answer
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Trustlinker since 07/31/12
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SHADY AND UNTRUSTWORTHY!
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My partner and I ordered around $1,400.00 worth of livestock from this company, it took them a week to get our order ready when it was a "Local Pickup". We were okay with this even after reading the information posted about this company in various... Read More »
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Dont order from AquaCON
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Placed the order on Wednesday of last week. When I didnt hear from them by 7pm Thursday I knew something was wrong. I usually order from liveaquaria with no trouble at all (usually ships out or I get an email within 12 hours). I called them and go... Read More »
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Business's response - by Ron R.on 6/29/2012
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The order was first placed on June 20th the billing process takes 24 hours before the order is sent to the warehouse to be fulfilled. The warehouse only first received the order on June 21st.
The customer contacted our company on June 21st at 11:... Read More »
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Complaint
Posted 3/6/2012
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1 Review
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0 Question
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191 Profile Views
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0 Answer
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Trustlinker since 03/06/12
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this company sucks
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Ordered $800 worth of stuff. All the fish were on the bottom of the box with the coral on top. How dumb. Needless to say all but 1 fish was dead. Coral were the size of pennies. This didn't matter as the all died within a week. We ordered and paid... Read More »
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Aqua"CON" big con artist
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Ordered an false percula pair, received two dead maroon clownfish about a month later. Never got my money back, avoiding my calls, not answering my emails. Never buy your fish from here, shady business. Read More »
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Business's response - by Ron R.on 6/29/2012
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Do you have an order number? Read More »
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Complaint
Posted 10/16/2011
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1 Review
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0 Question
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199 Profile Views
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0 Answer
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Trustlinker since 10/16/11
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Review 10/16/2011
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Talk about the worst transaction I have ever been through. I received different livestock than what I ordered. Half of my order was dead. They NEVER answer their phone, they are not willing to admit that they are wrong. Poor customer skills. Lady... Read More »
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