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Poor Customer Service
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I called to put my account on hold in November of 2011 because I decided to go back to school and didn't have time for my business. I was told that if I didn't call to get it out of hold then my account would be canceled. The following month I faxed in a cancellation sheet. It's October and although I should've noticed these charges to my account,but they some how slipped my gaze so when I called to see what was going on the man on the phone was saying that I didn't speak to anyone in that office. Implying that I was either lying or called some different office (I don't know how that would be possible since you have to verify your account when you call). Nothing was done to help me out and there wasn't even an apology for the mix up.
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