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Review 2/1/2010
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Worst business I have ever had the displeasure dealing with. After receiving a desktop which I paid $2261 for I noticed they did not send any of the case accessories. They even kept the SSD tray and replaced it with a cheap bracket. I paid extra for professional wiring/installation which was not done. The Internal USB Expansion System + Bluetooth Module was velcro inside the drive bay which took up two bays. When I called the company regarding the parts and other issues I was told to "just un-velcro the Internal USB Expansion System + Bluetooth Module and move it where I want." The rep, Danny seemed nice enough and said they could possible overnight or expedite the parts to me. He told me to call him back when I received the RMA number, which I did. I was transferred to an extremely rude and obnoxious rep named Pauline who stated they do not send any parts which are left over. I explained I need the case parts to install the SSD correctly and install additional HDD's which her response was in a loud voice, "you don't need those parts!" She also stated they would not expedite the parts to me and it would be up to the manager if I even get the parts. When I told her I paid over $2200 and expected to receive what I paid for she said, "you get what we send you!" At that point it became very apparent that this company is only interested in ripping off the customer and then insulting them with pure impunity and with the blessing of the company. Since I have no idea, and seriously doubt if I will get any of the parts I went to Thermaltake to order the missing parts. They were more than kind and accommodating with my request. It's sad that I paid over $2200 for a substandard product and had to go elsewhere to acquire the parts I had already paid for. Ibuypower can be assured that I will do everything in my power to notify everyone I can through as many venues as possible to notify the public of the dishonest practices and vile customer support Ibuypower practices. It is very apparent the managers and owners of this so-called business have no interest in their customers as there are NUMEROUS complaints regarding Ibuypower and they just keep on coming. Since I am retired and have some spare time, I will continue to make every effort possible to expose your dishonest practices and pathetic customer support.
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