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Review 5/5/2010
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I was impressed with the sales of Wehaul consultant Lisa but was VERY DISAPPOINTED with the moving company they put me with. M-S Moving Service was very rude, damaged my stuff and lied to me about my son's bike. My move was on March 29th (which they tried to bump back) and delivery was on Easter Day. They called me the night before they were showing up to drop off my stuff (not the 24-48 hour notice), I had to cancel my Easter day breakfast with family, then they unloaded my stuff, I asked about my son's bike, they told me that it was behind things, later to find out it wasn't, I contacted Wehaul and the moving company. I was told that I would have it back in a week, then it turned into 2 weeks, now it's May 5 th and I STILL DON'T HAVE IT.
M-S Moving service also "fudge" the scales with the weight. My stuff weighed 3700 lbs in California and 5300 lbs in Indiana. The owner was very rude when I talked to him about it, which only happened after 6 unanswered messages to him and disputing the charge on my credit card, then he finally called me.
WeHaul has been trying to get the bike returned to me but now M-S Moving service isn't answering there calls either.
So basically I would hesitate to recommend Wehaul because of the company they placed me with BUT all of the people the I have had to deal with from WeHaul have been a pleasure.
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Business's response - by StefanoDon 5/11/2010
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As a company, we strive to provide our customers with the best possible service, and when the customers feel that we have failed to meet their expectations, it's important for us to know. While we wish that every relocation process is successful; sometimes issues may arise to prevent a successful move. WeHaul International secured M-S Moving Services to transport Ms. O’Reilly’s household items because they are authorized by the Federal Motor and Carrier Safety Administration to transport household items.
We strive to provide our customers with the best possible service, and when the customers feel that we have failed to meet their expectations, it's important for us to know. We are sorry that Ms. O’Reilly feels she has received services that impelled her not to recommend our service due to the carrier’s action. We can not apologize enough for the carrier's short comings or the experience Ms. O’Reilly incurred during the moving process. We will speak with the carrier that provided the service to ensure that their staff conducts itself in a manner that reflects the high regard that we have for our customers.
Please be advised, our service makes it a priority to assist and address all issues to the best of our ability as a moving coordinator/shipper agent. We have been in constant communication with Ms. O’Reilly throughout the process and have provided all requested information as it became available from the carrier. We are diligently working on getting your issue regarding your son’s bike resolved and the carrier will be dealt with accordingly.Our office will continue to follow up with the carrier on your behalf regarding this matter and any compensation to be granted.
Please note: the carrier has agreed to compensate Ms. O’Reilly for the missing bike.
If you any questions, please do not hesitate to contact our office.
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