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Review 12/2/2010
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I have been a customer of UFS for several years now. Things were going fine until starting in October of 2009. I watch all of my accounts like a hawk. UFS takes their money out of my account regularly and ON TIME. However, I have been noticing that they take their money out of my account on the 5th of the month and the money isn't applied to my credit cards until over 30 - THIRTY days later. If they are able to electronically remove the money from my account, there is no reason why they cannot apply the money to my accounts the same way within the SAME week. Their practices are unacceptable. I have called to complain, and WHEN I get a human, they have told me to change the due date on my accounts. I have done that three times. They remove the money on the 5th and isn't applied to my account until the 11 of the FOLLOWING month.
When I spoke with one of the managers there, they said that there was a "glitch" with my account and that it is fixed. Still no resolution. I have put together a lengthy complaint FULL of documentation and am filing it with the BBB AND the Attorney General. You do NOT mess with people's money....I see what they are doing and they are not playing this game with me.
Example of what they are doing....
On November 5th 2009 they removed money from my account....my creditors didn't receive it until December 7th.
On December 5th 2009, they removed money from my account....it is now January 9th and my creditors STILL have YET to receive my payments.
On January 5th 2010 they removed money from my account and it hasn't reached my creditors yet.
I am now paying two months worth of late payments on my accounts and being threatened to be removed from the program by my creditors.
I have contacted my creditors and have alerted them to my experiences with UFS. They are working with me to find another company to work with to finish the program.
Please be very careful before choosing to work with UFS. Trying to get a hold of a human-being on the phone is a nightmare. I have called multiple times where someone answers the phone and then immediately hangs up. Or you get transferred to electronic message after electronic message....or to a voicemail box that is repeatedly full.
My November 2010 payment was withdrawn by UF on November 5, 2010 and it is now December 2nd 2010 and it still hasn't reached my creditor. This company is horrendous and their client service manager is unresponsive.
They have a rating of C- on this site -- and it really should be an F.
Research this company BEFORE you use them. Please learn my from my mistakes.
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