|
Business's response - by Ronald S.on 5/28/2010
|
|
Dear Carol,
My name is Rachelle Bocksch and I am a Partner at Simon & Bocksch. I want to apologize for your dissatisfaction with our Law Firm. We strive to provide the best customer service possible and we sincerely apologize that you felt you did not receive the attention you deserved.
I received your review on Trust Link and would like to speak to you regarding your complaint. I know you indicated that nothing was done on your account and that you were having some problems communicating with Angie at our office.
I would welcome the opportunity to discuss this matter with you so that you can understand what efforts were made on your behalf. We take every effort to make sure clients are satisfied with our services and I would like to rectify this situation with you.
I can be reached at (305) 375-6500. As I am an attorney and often times in court, please leave me a message if I am unavailable and I will call you as soon as possible.
Once again, I apologize for the misunderstanding and I look forward to hearing from you.
Sincerely,
Rachelle Bocksch, Esq.
|