Adil K.'s review of Toshiba America Information Systems, Inc.

Toshiba America Information Systems, Inc.

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Customer Reviews & Ratings
Complaint Posted 1/12/2011
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Review 1/12/2011
Horrid customer service! STAY AWAY FROM TOSHIBADIRECT.COM They lie about warranty services! After explaining I was under warranty, they refereed me to a repair center. At the repair center they infected my computer with a lethal virus. The DC input jack was defected, the repair center asked me to pay 350$ for repairs. I only paid 500$ for this computer. After denying the repair center to service my computer, I took the computer home, only to discover this computer no longer worked! Not only does the computer have a broken DC input jack, windows does not run correctly, the virus will not allow access to any programs. I contacted Toshiba, they walked me through the reinstalling of windows. 2 days latter Toshiba contacts me and had informed me to send the laptop in for repair, all damages would be covered. When I contacted Toshiba for an address, they had explained I would need to repair the input jack at $175 prior to them looking at any other issues in my computer. TOSHIBADIRECT IS A FRAUDULENT WEBSITE ADVICE: STAY AWAY TOSHIBADIRECT WILL REFUSE WARRANTY!
 
 
 
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Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (949) 461-4321 Address   9740 Irvine Blvd
Irvine, CA 92618
Website   http://www.toshibadirect.com Email   BBB.Support@tais.toshiba.com
Contact   Jennifer Burnett Other  
 
 
 
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