|
|
Terrible Customer Service, Unorganized, Over Charge & Poor Accounting
|
|
We used S&L Property Management from September 2013 to October 2016 and from our experience, we would not recommend their services. They have terrible customer service, are unorganized, over charge, and have poor accounting. Below are a FEW examples of issues we have had.
Poor Customer Service
• On several occasions our emails were not responded to. We were just ignored and our questions were never addressed. We never know who to contact for what and each department push us to another department never giving us a resolution
• On more than one occasion, our 3 day pay or quits were issued late.
• August 2014, we had to request our June 2014 statement and deposit. Per our management agreement, we are to receive monthly statements by the 4th week of the current month.
• After we notified S&L that we were terminating our services, they refused to inform our tenant that we were going to extend his lease and that a new property manager will be contacting them. It doesn’t seem fair to the tenant not being informed if he will be moving out or staying. We paid S&L to manage our property, but they continually refused to assist us.
Unorganized
• When we signed with S&L, we were told that a maintenance inspection would be done every 6 months. This would give us the opportunity to see the condition of the property. After 6 months we requested the maintenance inspection and S&L refused saying they will only do maintenance inspections 1 every year.
• We selected to use S&L’s landscapers because we were told they would “keep an eye on the house such as the tenant not having authorized dogs or damage to the property” When we went to do maintenance in the back yard we found the grass
was dead and two unapproved dogs were in the yard. When we asked why the S&L’s landscaper didn’t report the dogs, S&L said “the landscapers may not realize that pets are not supposed to be there or unless it is interfering with their activities, they may not say anything.” On May 13 we asked why the S&L’s landscaper didn’t report the grass not being watered, and S&L said the landscaper notified them on April 18; however, we were not notified nor did S&L do anything about it.
• When our tenant moved out we were told that we could not bill for 60% of the carpet replacement but we could bill for a cleaning fee of $275. Then another S&L employee told us that we could only bill for 60% of the carpet replacement but not for the cleaning fee of $275. S&L needs to get on the same page and stop giving us conflicting information.
• August 2014, our tenant had a rental shortage of $285. August 14 and S&L employee stated the shortage was received, but the shortage was not deposited in our account. After numerous attempts to find out why the shortage was not deposited, finally September 16 we were told the shortage was never received. Not only did S&L not respond in a timely manner and give us inaccurate information, but we were a month late serving our tenant a 3 day pay or quit as he didn’t pay his September rent either.
Overcharge
• $140 was charged to us to fix 2 broken underground sprinklers. Per our contract with S&L, “No repairs should be made without prior approval from Owner.” We were not contacted nor would we have approved. When asking S&L why we were not contacted for approval, they said it was an emergency after hours and needed lighting. Fixing sprinklers is not an emergency. The sprinklers should have just been turned off, we should have been contacted for approval, and it should have been fixed during normal business hours.
Poor Accounting
• S&L sent me a demand letter to review before sending it to the tenant but the accounting was incorrect and I had to take the time to fix it. The demand letter was for $3,006.20 but the correct amount was $ 2,638.64. The tenant had unpaid rent dates from 8/1/14-10/6/14 but the correct dates should have been 8/1/14 -10/8/14.
Current Issue
• We terminated our services with S&L starting October 31; however, they are billing us $69 for landscaping for the month of November. Why do we owe money when we cancelled our service? We even asked if there is anything else we need to do and we received a letter confirming the termination of services.
Because we did not want to spend any more time dealing with issues with S&L, we have terminated our services. We now use Benefit National Property Manager and are much happier.
|
|
|
|
|
|
|
|