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Business's response - by Keith Non 9/11/2012
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I don't have your account information in front of me so I can only speak in general terms. I am sorry for the inconvenience. Often times we do save customers money but you are right that it is not guaranteed. That is why we quote our rates during the verificaiton proceeding so each customer may make their own determination. Also, it is important to note that the first bill is pro-rated and billed on month in advance therefore, the first bill is more than a 30 day cycle. Brian is a very good agent and please feel free to call him back and mention my response to your post and that I requested he accoomdate you with a credit in the form of a re-rate for the difference between our charges and the amount you paid prior to switching providers.
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