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Review 4/29/2011
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I have been with the company 2+ yrs. The first 2 yrs went well except for needing to reboot their router every week or so. In the past week we have had major problems. Calls have not been getting through and on occasion they have gone to VM without ringing. Most of the time (10 in one hr) nothing came through. I am a physician on emergency call and this created a dangerous situation. I called them to discuss this - I could barely understand the tech and he disconnected the call. An immediate call back result in perpetual hold - I left a message and never got a call back. I left 2 emails. This morning I got an email back to arrange a call to my house to discuss and fix the problem. I left work early and waited - they never called.
When I first went with this company they were responsive. At this point I would have to conclude they are unreliable if you truly need a phone and their service does not really exist. I am prepaid for several yrs and have no idea how this will turn out but I want out of this arrangement. That is clear.
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