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Review 9/20/2010
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Billing dept is horrible - takes months of aggravated attempts to get overcharging straighten out and then when they refuse to do anything about it and you dispute it with the bank.....be aware ..... months later they dispute your dispute which results back into a charge on your account. These people are horrible and should be investigated. 3 people from my work all cancelled memberships the same day. HORRIBLE customer service - it's sad because it is in a perfect location to work out during lunch but these people thrive on taking you to the bank....thinking you will eventually forget about it and deal with it. It's also sad that this is my first attempt to complain about a business with BBB and you would think with the economy the service they provide is considered an extra expense and not needed that they would be a little bit more comforting and eager to keep their current clients instead major advertised incentives to attract "NEW" clients. VERY POOR MANAGEMENT.....my suggestion "IF" possible ....DO NOT give them your credit card and DO NOT give them your bank account routing number ....but doubt they will accept your membership but wished they could set you up where you physically have to pay them monthly in person but its like a VIRUS when giving them your card number - you can NEVER get rid of it
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