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Review 6/25/2010
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Beware of Any Company that Uses Mattress Marshals for Service Claims
Approximately 2 years ago I purchased a mattress from Mattress Warehouse in Easton, MD. Recently I noticed there was an issue with the bed and requested an inspection. That is when I came into contact with Mattress Marshals. On the day of our appointment I received a call from our inspector, David Martin, he was agitated and said he could not find our address. After asking several questions, it was clear he not even in the correct town. He hung up and I called the number we were given to make an appointment and spoke to Abby. I soon heard back from David and he told me he was in “the other Royal Oak, MD.” At this point he became very agitated and was yelling on the phone, before hanging up on me. Again I called Abby, who said he was lost and she would try to touch base with him. I also confirmed that there was indeed no other Royal Oak in the state of Maryland.
The next time David called, he told me that since he had driven 66 miles out of his way to the "other Royal Oak, MD" he would go to his next appointment first and “get to me when he got to me.” It was obvious at this point that David was beyond reason and that he was going to punish me by making me wait for him until he “got around to me”. When David arrived, he came stomping in and slammed the door behind him. I asked if he had ever figured out where he was and he turned and growled at me, “IN THE OTHER ROYAL OAK!” My husband, who over heard this, now felt it was not a good idea to leave me alone with David, because he feared for my safety with this irate man. David didn’t speak much through out the rest of his inspection, other than to bark orders.
My greatest concern is that Mattress Marshals has an employee who is so aggressive and rude that I felt unsafe being around him. When I tried to contact the number I was given to make the appointment, I learned that Abby, the lady I was speaking to, was the inspectors wife and therefore no assistance. I sent a letter to Mattress Marshals regarding this, but have not heard back.
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