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Defective Furniture for Sale
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On Dec. 4 I took my Mom shopping for dining room chairs. Easy Life was one of several stores we visited and Mom liked how some chairs looked and thought they would fit in the dining room. She bought 6 at $70 each with an extra assembly charge and delivery, totaling $560.
Two weeks later one chair buckled upon being sat on, with the wood cracking. Two days later another chair buckled and I thought I was going to fall. Mom had already called in to have the first chair replaced, but now would like a full refund of the 6 chairs. We called the store and spoke with the Supervisor Jill about our concern for future breakage and potential injury to my 82 year old Mother.
As I made the request three times, Jill recounted company policy of only replacing broken furniture, and that SHE HAS GOTTEN NO COMPLAINTS of broken furniture. I guess she meant no complaint that day since the past 12 months there were 120 pending complaints on the Better Business Bureau about the products and service.
To no avail, Jill parroted the company policy of replacing only broken furniture. You've got to love her dedication to the company's flawed policy, endangering the lives of individuals as they uncomfortably sit on defective furniture. We'll see how long this game of replacing broken furniture will take before we have to go to small claims court. I only hope that nobody gets hurt from sitting on these poorly built and defective chairs.
RECOMMENDATION: stay away from this establishment.
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