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Review 2/22/2011
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I bought a Q-See DVR (Digital Peripheral Solutions Product) from BJ's and when it came it had a blocked BNC port. I called and they gave me an RMA number to return it for repair (at my expense to mail it). I sent it back to them and they immediately sent it back saying they checked it out and it has the same blocked BNC port and nothing was done but they wrapped it up nicely in plastic and sent it back to me still unusable. I tried calling their support line and waited in line on phone through 17 other callers. When they finally picked up the phone they disconnected my call and I had to call back and ended up 22 callers behind. The first time I called, the voice mail said zero callers ahead of me and then it said one caller ahead of me. Then it said zero callers ahead of me and then one caller ahead of me. Their voice mail answering system does not work at all! I decided to leave a message for them to return my call and I am still waiting for this return call with an explanation why they didn't do any repairs on my unit! I don't know how they have an A- rating... it should be an F- rating! Below I give them a 1 star only because it won't go any lower!
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