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Review 2/15/2011
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Had my membership since they opened. Then in Sept of 2009 due to school, work, and an internship, I didn't have time to go to the gym. When I went in to cancel my membership, the female manager convinced me to "suspend" it instead. All I would have to pay was the annual fee. I signed the form (was not given a copy of the single piece of paper) and the manager stated that she 'would see me when I was ready to come back'. Sept 2010 I saw the annual fee pulled out of my account (as expected) but missed the monthly fee that followed for the next 3 months. When I finally was able to speak to the manager she stated that suspensions were only for 12 months and they would not return my money or credit my accounts for those months.
I tried to talk to the owners and was told by that female manager Debby, that they come into the gym whenever they feel like it (no set schedule), they never return phone calls, and that they defer all business issues to her. Leaves me to believe the only thing Wilson Marx or Frank Smith care about as owners is their members money.
I went into the gym that day to sign a cancellation form and was once again not given a copy of it and when asked for a copy told it wasn't possible.
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