applecare's review of Advanced Climate Seal Systems

Advanced Climate Seal Systems

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Complaint Posted 3/30/2008
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Review 3/30/2008
in a nutshell, advanced climate seal lied/greatly exaggerated their warranty (really, lack there of) for foaming over existing roof.

the longer version:
i have a flat roof (capsheet) with intermittant leaking at one scupper.
last summer, i called and spoke with matt at advanced climate seal. without a site visit, he gave me a great price quote less than $4000 to foam over existing roof 1600 sq ft, 5 year warranty. hesitated b/c he didn't do a site visit and hadn't been in business long.

last winter, i called and spoke with matt again, now he said they offer a standard 15 year warranty and top off foam with granules. price increased but felt it was worth it for the increased warranty and granules.

matt was well aware i was interested in foaming over existing roof and mentioned several times, via telephone and email, about their new 15 year warrranty.

i was all ready to sign up and send a deposit until i read thru their actual warranty. for me, reading warranties is not fun and sometimes a headache. especially b/c what matt said and what the warranty said were not the same.

apparently, for their standard 15 year warranty- it requires a full roof tearoff and then foaming. funny, i wasn't told about this "little" detail until i read their warranty and specifically asked about it.

i asked- what does the warranty for the foam overlay cover then as it wasn't specifically spelled out in the warranty? he said, foam over existing roof is only for insulation purposes and does not come with a warranty.

when i wrote to get some clarification- ie- why did he say 15 year warranty if a foam overlay came without any warrranty? i rec'd an email saying "they couldn't help me"

which in the end is fine with me. i guess they smelled trouble... i surely did. nearly $6000 for insulation purposes without any warranty??? no thanks advanced climate seal.
 
 
 
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Additional Business Information
Hours   Phone   (760) 777-2570 Address   1914 West Mission Road, Suite M
Escondido, CA 92023
Website   http://www.aclimateseal.com Email   sandra@aclimateseal.com
Contact   Sandra Cardet Other  
 
 
 
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